Contact Information
Send claims to:
CIGNA
P.O. Box 182223
Chttanooga, TN 37422-7223
HEALTH PLAN ACCOUNT NUMBER IS: 3330527
PRESCRIPTION DRUG ACCOUNT NUMBER IS: LSY
CUSTOMER SERVICE NUMBER FOR ALL LSU FIRST SERVICES: 1-866-929-LSU1 (1-866-929-5781)
- Weekdays 7 a.m. to 5 p.m. CDT. Saturdays and holidays 6 a.m. to 8 p.m. CDT.
- If you are a Member and are calling for PREDETERMINATION, OUTPATIENT SERVICES or NOTIFICATION OF AN UPCOMING HOSPITAL STAY, choose Option 1, then Option 3. If you are a Provider calling for these services choose Option 2, then Option 3.
- If you are Member calling for PHARMACY/PRESCRIPTION DRUG INFORMATION choose Option 1, then Option 1 again. If you are a Provider calling for these services choose Option 2, then Option 1.
- If you are a Member calling for the EMPLOYEE ASSISTANCE PROGRAM choose Option 1, then Option 6.
STUDENT VERIFICATIONS should be FAXED to: 1-800-476-0097
If you are a Member and would like to speak with an experienced MEMBER ADVOCATE regarding your Plan, call 1-866-607-5325