Welcome to LSU First!
Important Notices
New First Choice Providers
effective December 1, 2009
LSU First to Cover Immunizations at the Pharmacy
Click here for more information.
Effective 7/1/2009, Touro and Christus Health hospitals became First Choice. Please click on the Search for Providers tab and choose option 1 (First Choice Providers) to locate your nearest Touro or Christus Health facility.
- HRA Rollover dollars from the 2008/2009 Plan Year will be reflected on your Member websites with CIGNA around the third week of July.
- Remember that CIGNA pays claims based on the date the claim was incurred; therefore, any claims that have a date of service between July 1, 2008 and June 30, 2009 will be paid based on where you were in the Plan at the time the claim was incurred. For example, if you had met your out-of-pocket maximum in the 2008/2009 Plan Year and a claim is filed in the 2009/2010 Plan Year that was incurred last Plan Year, the claim should be paid at 100%.
Your LSU First team is here for guidance and support – to help you enhance your health and get the most value from your Plan. The LSU First team includes:
- LSU System – Sponsors the Plan and is financially responsible for paying your claims.
- CIGNA – Your claims and national network administrator. CIGNA also supports your health care decisions with nurse Health Advisors and the 24-Hour Health Information Phone Line. You can track your claims and balances online.
- Express Scripts – Your pharmacy benefits administrator including convenient mail order service that gives you a 90-day supply and free shipping. With Express Scripts, you can easily order refills, check medication prices and find the best value prescription drugs. You can also track your pharmacy claims online. CuraScript, a specialty and injectable medication pharmacy, offers counseling, education, convenient delivery and complementary medical supplies.
- Verity Health Net – Provides the First Choice and the secondary network. Services received from a First Choice Provider are FREE after you have exhausted your HRA. Member responsibility and coinsurance do not apply.
- Managed Care Concepts, Inc. (MCC) – Your partner with care management nurses. MCC manages the case and disease management process, proactively reaching out to Members with specific health care risks, which include cardiac and respiratory diseases, hypertension, and diabetes.
More LSU First Information
Choose from a list of LSU First brochures. (Requires Adobe Acrobat Reader)